At We Well Beauty, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- 30-Day Return Period: You have 30 days from the date of delivery to request a return.
- Condition of Products: To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Products that have been opened, used, or damaged after delivery.
- Gift cards or promotional items.
- Any items purchased at a discounted or promotional rate are final sale.
Return Process
- Contact Us: To initiate a return, please contact our customer service at [insert email/contact form] with your order number and details about the product.
- Return Approval: Once your return is approved, we will provide you with return shipping instructions.
- Shipping: You will be responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item is safely returned.
- Inspection and Refund: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5-7 business days.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at Wewell Customer Service Address
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account.
- Then contact your credit card company, as processing times can vary.
- If you’ve done all this and still haven’t received your refund, please contact us at [insert contact info].
We value your business and are here to ensure your experience with We Well Beauty is exceptional. If you have any questions or concerns, feel free to reach out to our team at any time.